Virtual Visits

What are Virtual Visits?

These visits are conducted via email or phone and don’t require you to come to the office.
They are only available for established patients (you have been seen in the office at least once before.)
We need to have seen you within the last year. They can be used for new or existing problems, which don’t require face to face care.

appropriate virtual visits:

  • follow up on cholesterol or thyroid problems
  • uncomplicated sinus infections
  • urinary tract infections

inappropriate virtual visits:

  • difficulty breathing
  • bleeding
  • high fever
  • chest pain

Call 911 for emergency issues.

Don’t use virtual visits for things that need to be seen right away, please call 831-421-0775 or schedule online.
We  will respond to virtual visit requests usually within 24 hours, but there are times when it might take up to 72 hours.

Virtual Visit FAQ's

How to Make a Virtual Visit

1. Please email us with your question or problem, or call 831-421-0775.

Give us as many details as possible:

  • When did the problem begin?
  • How has it changed?
  • What is happening for you now?

Please also include which pharmacy you go to if you think you might need a prescription medication.

2. We will reply usually via email, but possibly via phone, as to treatment/follow up suggestions for your medical issues. Return contact typically will occur within 24 hours (but possibly up to 72 hours).

3. We will then send you an invoice for $35 that you can pay online.

Paying For A Virtual Visit

The charge for a virtual visit is $65. We will send you an invoice to pay online through Square after you’ve emailed as to what is going on. Please note, most insurance companies do not pay for virtual visits, but we can give you a superbill if you would like to submit it to them.

Patient Testimonials

Office Location:

709 Frederick Street
Santa Cruz, CA 95062

Hours

Monday to Thursday: 9:00 am to 5:00 pm

Friday: By appointment only

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